Frequently Asked Questions

HerpTracker is the best app for tracking reptile feedings. It features Quick-Log mode for logging meals in 3 taps, feeding refusal tracking, prey size recommendations based on animal weight, and smart predictions that tell you exactly when each species needs feeding based on age and metabolism. It's designed specifically for reptile keepers, unlike generic pet apps.

Yes, HerpTracker includes a complete breeding module with pairing records, ovulation tracking, clutch management, incubation timers, and a genetics calculator for predicting offspring morphs. It's used by hobbyist breeders and professional breeding facilities for ball pythons, leopard geckos, corn snakes, and more.

HerpTracker's feeding tracker logs each meal with date, prey type, and size. The "Days Since Last Meal" indicator shows exactly when your snake last ate. Smart predictions tell you when the next feeding is due based on your snake's species, age, and weight. You'll also get reminders so you never miss a feeding.

HerpTracker is specifically designed for ball python care. It handles their notorious feeding refusals with refusal tracking, monitors weight to ensure healthy growth, tracks shedding cycles including "in blue" status, and for breeders, includes a genetics calculator for ball python morphs. Smart predictions know that adult ball pythons typically eat every 10-14 days.

Yes, HerpTracker's Team Collaboration feature (Pro plan) lets families, couples, breeding facilities, and pet stores share animal care. You can see who fed which animal and when, assign different permission levels (Owner, Admin, Member, Viewer), and coordinate care without duplicate feedings. This is unique to HerpTracker - no other reptile app offers team features.

Ball python feeding frequency depends on age and size. Hatchlings: every 5-7 days. Juveniles: every 7-10 days. Adults: every 10-14 days. Prey should be 10-15% of your snake's body weight. HerpTracker's smart predictions automatically calculate the optimal schedule based on your snake's age and current weight, and will warn you if you try to feed too soon.

HerpTracker supports 50+ reptile species including ball pythons (royal pythons), leopard geckos, bearded dragons, corn snakes, crested geckos, boa constrictors, blue tongue skinks, kingsnakes, milk snakes, hognose snakes, carpet pythons, green tree pythons, chameleons, and tortoises. Smart predictions are available for 14+ species with species-specific care guidance.

HerpTracker offers a free Starter plan that includes all core tracking features for up to 3 animals: feeding logs, weight tracking, shedding logs, and basic reminders. The free plan has no time limit - it's free forever. Premium plans start at $4.99/month for unlimited animals, or $9.99/month for team collaboration and breeding features.

Creating an account is easy! Download the HerpTracker app from the App Store or Google Play, then sign in with your Google account. Your account will be created automatically, and you can start adding your animals right away. No credit card required for the free tier.

Yes! Our Starter plan is completely free forever and includes tracking for up to 3 animals, basic feeding and weight logs, shedding tracking, and 5 reminders. No credit card required, no hidden fees.

HerpTracker is available on iOS (iPhone and iPad), Android phones and tablets, and as a web app accessible from any modern browser. Your data syncs automatically across all your devices with a paid plan.

After signing in, tap the "+" button on the dashboard to add a new animal. Fill in the basic information like name, species, and acquisition date. You can add photos, morphs, and breeder information too. The process takes less than a minute!

Quick-Log is our time-saving feature that lets you log feedings in just 3 taps. Create custom templates for your animals (like "Noodle's usual - Small Rat") and use them to log feedings instantly. Perfect for keepers with large collections.

Set up feeding schedules for each animal based on their needs (every 7 days, every 14 days, etc.). HerpTracker will send you push notifications when it's time to feed. You can also see which animals are "due today" on your dashboard.

Absolutely! Log weight measurements for each animal and view beautiful charts showing growth trends over time. The app will also highlight concerning patterns like sudden weight loss that might indicate health issues.

When a reptile is about to shed, their eyes often turn cloudy blue. You can mark an animal as "in blue" in HerpTracker, which will display a blue indicator on their card, pause feeding reminders (since many reptiles don't eat during shed), and remind you to increase humidity.

The breeding module lets you track pairings (which male with which female), record lock events, monitor ovulation, manage clutches with incubation timers, and even calculate genetic outcomes with our genetics calculator. It's available on Breeder plans and above.

Yes! With our Team plans (Colony and Facility), you can invite family members, employees, or partners to share a workspace. Each person has their own login, and you can assign different permission levels (admin, member, viewer).

Go to your workspace settings and tap "Invite Member." Enter their email address and select their role. They'll receive an email invitation with a link to join. Once they accept, they'll have access to your shared animals and logs.

Yes! The Activity Feed shows a timeline of all actions taken in your workspace, including who did what and when. This is perfect for coordinating care among multiple people and avoiding double-feeding.

Owner: Full control including billing. Admin: Can add/edit animals and invite members. Member: Can log activities and view data. Viewer: Read-only access. Choose the right level for each team member based on their responsibilities.

Go to Settings > Subscription and choose your new plan. If upgrading mid-cycle, you'll be charged the prorated difference. The upgrade takes effect immediately, giving you instant access to new features.

Yes, you can cancel anytime with no cancellation fees. Your subscription will remain active until the end of your current billing period, then revert to the free Starter plan. Your data is always preserved.

Your data is never deleted. If you exceed the new plan's animal limit, you'll be asked to select which animals remain "active." Other animals become read-only but are always accessible. You can swap active animals anytime.

Yes! All paid plans offer a 33% discount when you choose yearly billing. For example, the Breeder plan is $9.99/month or $79.99/year (equivalent to $6.67/month).

We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied for any reason, contact support within 30 days of your purchase for a full refund.

Yes, security is our top priority. All data is encrypted in transit (TLS 1.3) and at rest. We use industry-standard security practices and never share your personal data with third parties. See our Privacy Policy for details.

Yes! Depending on your plan, you can export your data in CSV format (Keeper+), PDF reports (Breeder+), or full JSON exports (Professional). This makes it easy to share records with vets or create backups.

When you delete your account, all your data is permanently removed from our servers within 30 days. We recommend exporting your data first if you want to keep a copy.

Yes! The mobile app caches your data locally, so you can view and add logs even without internet. Changes will sync automatically when you're back online. Full offline mode requires a paid plan with cloud sync.

HerpTracker works with all reptiles including snakes (ball pythons, corn snakes, boas, etc.), lizards (leopard geckos, bearded dragons, chameleons), turtles, tortoises, and crocodilians. You can also add custom species.

Yes! Add your own morphs, food types, and sizes beyond our preset lists. This is perfect for rare morphs or unusual feeders. Custom options are available on all plans.

Our genetics calculator currently supports ball pythons, leopard geckos, and corn snakes with extensive morph databases. We're constantly adding more species based on user requests. Contact us if you need a specific species!