Introduction
Herp Tracker Inc. ("we," "our," or "us") operates the Herp Tracker application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using Herp Tracker, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.
Information We Collect
Information You Provide
We collect information that you voluntarily provide when using our Service:
Information Collected Automatically
When you use our Service, we automatically collect certain information:
How We Use Your Information
We use the information we collect to:
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following circumstances:
With Your Consent
When you explicitly agree to share information with specific third parties.
Service Providers
We work with third-party companies that help us provide our Service (e.g., cloud hosting, analytics, payment processing). These providers have access only to information needed to perform their functions and are obligated to protect it.
Team Members
If you use team features, your animal data and activity logs are shared with other members of your workspace according to their permission levels.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Service. Specifically:
Account Data
Retained until you delete your account or request deletion.
Animal Data
Retained as long as your account is active. On the free tier, history older than 30 days may be archived.
Backup Data
Retained for 30 days after deletion for recovery purposes, then permanently deleted.
Log Data
Retained for up to 90 days for security and debugging purposes.
When you delete your account, we will delete or anonymize your information within 30 days, except where we are required to retain it for legal purposes.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you.
Correction
Request that we correct inaccurate or incomplete information.
Deletion
Request that we delete your personal information.
Export
Request a portable copy of your data in a machine-readable format.
Objection
Object to certain processing of your information.
Restriction
Request that we restrict processing of your information.
To exercise these rights, please contact us at support@herptracker.app. We will respond to your request within 30 days.
California Residents
You have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to delete your information. We do not sell personal information.
European Residents
You have rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your information is typically your consent or the performance of our contract with you.
Children's Privacy
Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@herptracker.app.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
For significant changes, we will provide additional notice, such as an in-app notification or email. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
We will make every effort to respond to your inquiry within 48 hours.