1. Subscription Plans
Herp Tracker offers the following subscription tiers:
Starter
Free
Track up to 3 animals with basic features
Keeper
$4.99/mo
Unlimited animals, full tracking features, cloud sync
Breeder
$9.99/mo
All Keeper features plus breeding module, genetics calculator, and priority support
Facility
$24.99/mo
All features plus team collaboration, multiple workspaces, and dedicated support
2. Billing
Subscriptions are billed through your app store account (Apple App Store or Google Play Store). You may choose monthly or annual billing cycles. Annual subscriptions offer a discount compared to monthly billing.
Payment will be charged to your app store account at confirmation of purchase.
Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period.
3. Free Trial
We may offer free trial periods for premium subscriptions. If you begin a free trial:
Full Access
You will have full access to premium features during the trial period
No Charge
You will not be charged until the trial period ends
Cancel Anytime
You may cancel at any time during the trial to avoid being charged
Trial Forfeiture
Any unused portion of a free trial will be forfeited when you purchase a subscription
4. Cancellation
You may cancel your subscription at any time through your app store account settings. Upon cancellation:
Access Until Period Ends
You will retain access to premium features until the end of your current billing period
Downgrade to Starter
Your account will revert to the Starter (Free) plan after the billing period ends
Data Preserved
Your data will be preserved, but access to premium features will be limited
Animal Limit
If you have more than 3 animals, they will remain in your account but you will need to upgrade to add new animals
5. Refunds
Refund requests are handled by your app store (Apple App Store or Google Play Store) according to their respective policies.
Apple App Store
reportaproblem.apple.com
Google Play Store
Via your order history
We do not have the ability to process refunds directly. However, if you experience technical issues, please contact us at support@herptracker.app and we will do our best to resolve your issue.
6. Price Changes
We reserve the right to change subscription prices. If prices increase:
7. Account Termination
We reserve the right to terminate accounts that violate our Terms of Service. In such cases:
8. Contact Us
If you have questions about our subscription policy, please contact us: